Position Description
As a Help Desk Support Technician you will be responsible for working within the framework of a team and performing the following activities:
Provide computer, software and telecom technical support to company team members as part of Applied’s IT Help Desk
Receive and respond to phone and email requests for technical assistance in a call center environment and log the issue in a Help Desk management system
Provide first tier support for other peripheral equipment such as printers, scanners, copiers and audio visual systems
Perform user account management, system monitoring, user education and other administrative tasks
Position Requirements
This position requires the following skills and attributes:
Strong PC, application and network troubleshooting skills
Proven verbal and written communications skills supporting end users in a call center environment and using remote support tools when required
Top tier customer service skills and a commitment to the quality of the customer’s experience
Hands on experience with Windows XP/W7, Active Directory and Microsoft Office
Minimum 2 years prior Help Desk or Desktop support experience
Experience with end user desktop support in a multi-building, corporate campus environment
The following skills and attributes are preferred:
Posses a high level of independent judgment within established procedures
Bachelor’s degree in CIS, MIS or a related field
Familiarity with network cable and ability to make and crimp network cables
Ability to use Fluke for network testing
Benefits
Training and mentorship with ongoing learning and development courses
On-campus wellness activities
Comprehensive medical and dental coverage
Education reimbursement program
401(k) program with employer match
Generous vacation accrual and paid holiday schedule
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