Position Description


As a Help Desk Support Technician you will be responsible for working within the framework of a team and performing the following activities:


Provide computer, software and telecom technical support to company team members as part of Applied’s IT Help Desk

Receive and respond to phone and email requests for technical assistance in a call center environment and log the issue in a Help Desk management system

Provide first tier support for other peripheral equipment such as printers, scanners, copiers and audio visual systems

Perform user account management, system monitoring, user education and other administrative tasks


Position Requirements

This position requires the following skills and attributes:


Strong PC, application and network troubleshooting skills

Proven verbal and written communications skills supporting end users in a call center environment and using remote support tools when required

Top tier customer service skills and a commitment to the quality of the customer’s experience

Hands on experience with Windows XP/W7, Active Directory and Microsoft Office

Minimum 2 years prior Help Desk or Desktop support experience

Experience with end user desktop support in a multi-building, corporate campus environment


The following skills and attributes are preferred:


Posses a high level of independent judgment within established procedures

Bachelor’s degree in CIS, MIS or a related field

Familiarity with network cable and ability to make and crimp network cables

Ability to use Fluke for network testing

Benefits

Training and mentorship with ongoing learning and development courses

On-campus wellness activities

Comprehensive medical and dental coverage

Education reimbursement program

401(k) program with employer match

Generous vacation accrual and paid holiday schedule



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